Where possible we need at least 24 hours notice if you are cancelling an appointment.
We appreciate that this is not always possible, but where we see a history of missed appointments or same day cancellations, we may ask for the appointment to be paid for in advance when rebooking, in some cases further bookings may be refused.
Practice Plan patients who have a history of failing to attend or cancelling their Examination appointment with short notice may not be able to rebook the missed appointment, instead this appointment may be deducted from their plan allowance